A robust approach to risk management and operation effectiveness in accordance with our high quality standards is integral to our business. For many years, we have run a Business Continuity Plan which identifies how our business can continue to operate in periods of disruption such as the coronavirus, and which is kept under regular review.

The coronavirus outbreak is clearly a constantly evolving situation with uncertainty regarding the timescale and extent of impact. In the meantime, we want to reassure you that we will continue to review and implement services and operational initiatives to minimise the potential impact of the coronavirus, in order to support your ongoing business operations.

Find the latest World Health Organization recommendations here: https://www.who.int/

We have invested in technology and infrastructure to ensure that our business is both robust and sufficiently flexible to be able to cope with disruptive events:

• ‘Necessary’ staff at our plants: will be offered al means at our disposal to guarantee respiratory hygiene. In combination with other communication measures such as offering guidance about health and safety measures.
• ‘Other’ employees have the ability to work from home if required and can remotely access our systems within a secure IT environment. We are also able to redirect telephone lines to mobile phones or IP phones ensuring our published telephone numbers to be answered at all times.

The health, safety and wellbeing of our staff and occupiers is of paramount importance to us. We are therefore closely monitoring and implementing official guidelines from the government and health organisations in respect of COVID-19. Specific actions taken include:

• We have communicated to all staff that if they have flu-like symptoms they should remain at home
• We have encouraged everyone to work from home and have the technology in place to facilitate this
• Hand sanitisers have been provided at our properties for both staff and visitors
• We encourage social distancing  (+1,5 meters) at work.
• Cleaning staff has been instructed to add to their cleaning specifications extra focus on cleaning and sanitising “contact points” around the common parts (door handles, push plates, lift call buttons, WC flushing areas in particular)